Return & Cancellation Policy

1. You select tires or services and schedule an installation appointment during checkout.
2. Payment is completed online to finalize the order.
3. After payment, Auburn Tire Center orders the tires from its supplier and prepares for installation.
4. Installation is performed in person at the scheduled appointment time.

Because tires are sourced specifically for each confirmed order, cancellation and refund eligibility depends on whether the order has already been processed with the supplier or installed.

No returns after installation. Once tires have been installed, they are considered used and cannot be returned or resold.

If you believe there is an issue with your order (such as an incorrect size or product), please contact us before installation. We will review the order and work with you to resolve the issue where possible.

Orders may be canceled before installation, subject to the fulfillment status of the order.

a. Cancellations due to our error

• Incorrect product or size ordered on your behalf
• Vendor unavailability or inability to fulfill the order
• Clear pricing or listing error

→ You will receive a full refund, including payment processing fees.

b. Other cancellation reasons

• Change of mind after payment
• Incorrect information provided at checkout
• Decision to purchase elsewhere

→ If the order has not yet been processed with the supplier, you will receive a refund minus non-refundable payment processing fees.

→ If the order has already been sourced or special-ordered, cancellation may be denied or subject to additional supplier restocking fees.

Approved refunds are processed through Stripe. Once issued, funds typically appear within 5–10 business days, depending on your bank and payment method.

• Appointment times are reserved during checkout and confirmed after payment.
• Please notify us as early as possible if you need to reschedule.
• Missed appointments or late cancellations may delay installation or affect refund eligibility if tires have already been sourced.

• Tires that have been installed
• Mounting, balancing, alignment, and other completed services
• Special-order or custom-fit products once sourced from the supplier

Please reach out with your order number and details. We’ll confirm order status (e.g., vendor sourced/shipped, appointment scheduled) and next steps.

We may update this policy to reflect changes in our operations, vendor processes, or payment processor rules. The revised version will be posted here with a new Last updated date.